PS
Mobile App & Field Service Management

PR-J — Mobile Mechanic Field Service & Real-Time Ticket Management System

Cross-platform mobile application & secure Laravel API for automotive service operations

Discuss a Similar Project
IndustryAutomotive & Field Services
RoleMobile App & Backend API Engineer
Timeline3 Months
Related ServiceMobile App Development
PR-J — Mobile Mechanic Field Service & Real-Time Ticket Management System - Main Interface Screenshot

The Problem & Business Challenge

Field mechanics in remote locations frequently experienced poor connectivity, requiring an app that could cache work orders securely, authenticate reliably, and sync media without dropping data.

The Engineering Solution

Architected a cross-platform React Native application built on Expo and connected to a high-security Laravel REST API secured with Laravel Sanctum tokenized authentication and encrypted device storage.

System Architecture & Technical Stack

  • React Native / Expo cross-platform mobile client for iOS and Android deployment
  • Laravel API backend providing REST endpoints, Sanctum auth, and media processing pipelines
  • Encrypted SQLite / Secure Storage on mobile for resilient offline ticket caching
  • Web-based central administrative portal for real-time ticket triage and invoicing

Key Capabilities & Features

Real-Time Service Ticket Dispatch

Instant dispatch push notifications allowing field technicians to accept, reassign, and track roadside repair tickets.

Inspection Photo & Media Uploads

In-app camera integration enabling mechanics to attach before-and-after repair documentation directly to service records.

Direct Admin & Technician Chat

Integrated secure communication channel for rapid parts authorization and job status updates.

Sanctum Encrypted Token Auth

Hardened authentication ensuring sensitive vehicle telemetry and customer information remains confidential.

Business Impact & Results

  • Reduced ticket completion turnaround by 45% through instant mobile logging
  • Eliminated lost paper work orders and invoice discrepancies with centralized media records
  • Single cross-platform React Native codebase drastically lowered ongoing maintenance overhead

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